Can I leave my shower out all winter?
Yes! The beauty of an Obrain shower is you can easily pack it up for the winter or leave it out… of course this will weather the wood more quickly but as long as you treat it once a year, it for last for many.
How do I maintain my shower?
We advise that you treat the wood with Messmer's U.V. Plus natural preservative/sealer once each year. This will help keep the wood protected from the elements, giving it a longer life. The stainless steel frame is polished, and does not need any additional coating or protection. It is possible, especially near salt water, that the frame might develop a light oxidation on the surface. This can easily be removed with a Scotch Brite scouring pad, and does not indicate that the frame itself is rusting.
To remove fingerprints and other dirt or oils from the surface of the frame, we've found Weiman stainless steel wipes to work quite well.
Do I have to put my shower on gravel?
We have designed a shower pan that rests beneath the deck of the shower, allowing the gray water to be directed anywhere you would like it to. Simply attach a hose to the drain point on the pan and set it where you would like the water to drain. Alternatively, you can set the shower on a shallow bed of gravel that will assist in drainage and provide a level surface for the shower base. As long as the shower water is not pooling beneath the base, but has a way to run off or dissipate into the ground, you should be fine without the gravel. One advantage of locating the shower away from the house is keeping the wastewater away from the foundation.
What if I want to put my shower on my deck?
A deck can be an excellent spot for the shower. A full Solo shower weighs about 400 lbs. We recommend that the deck be framed with framed with pressure-treated lumber, and that the joists beneath the shower be at least 2 x 8"s, 16" on center, to support the extra weight of the shower. Also, since the decking beneath the shower might be exposed to additional moisture, we recommend that the decking be treated with a preservative prior to installing the shower.
What does my plumber need to do?
If you plan to set the shower up using our hot and cold water hoses, a plumber simply needs to come install a hot water spigot coming out of your house, ideally next to an already existing cold water/garden hose spigot. This should not cost more than a couple of hundred dollars. If you would like to permanently install your shower, your plumber can connect it with buried pipes and a traditional shower installation.
Are there code issues in connection to grey water that I need to be aware of?
The rules vary from state to state. It's best to check with your local plumbing inspector to see what your state guidelines are.
How hard is the shower to assemble?
It's not hard at all! Two of us can put a Solo together in less than an hour. Each shower has an Install guide in .pdf form so you can print it out.
What if I can't figure out how to put the shower together?
While we have designed the shower to be extremely easy to assemble, should you have any difficulty please just give us a call and we will walk you through it step-by-step. You can also watch our installation video on our website.
Can I order online?
At this time, we are only accepting phone orders.
How do you ship the showers?
We ship via FedEx freight, generally taking 3-5 business days depending where in the country you are located. Expedited shipping is available for an additional charge. All shipments have a tracking number.
How much will it cost to ship my shower?
Please call us for your shipping quote. 413.376.8854.
Can I pick up my order?
Sure! Just give us a call and we will make arrangements for this.
How can I be sure my kids won't get burned by the hot water?
Both the Hansgroghe and Axor Showerpipes has thermostatic mixing valves built into the fixture to prevent scalding. If your shower is hooked up by hoses, please be careful if you disassemble the hot water hose just after using the shower as the remaining water in the hose could be very hot.
What are my payment options?
We prefer personal or business checks but also accept Visa and Mastercard. Full payment including shipping is charged at the time you place your order.
Is there a warranty?
We offer a comprehensive three-year warranty for all parts of the shower made by Oborain, LLC. The Hansgroghe/Axor Showerpipes are covered under a separate warranty for one and two years respectively. To see our complete warranty, just send us a message and we'll get it right out to you.
Can I cancel my order?
You are able to cancel your order within three business days of placing it. If you need to cancel your order after three business days, it will be subject to a 20% restocking fee.
Can I return my shower?
Each hand-crafted shower is carefully inspected before leaving our shop and therefore not returnable unless there is a manufacturing defect or shipping error. We are happy to send you samples of the wood and/or steel as well as to answer any questions to help you make a decision before placing an order. In the event that damage occurs in transit or if you discover a defect in manufacturing, please email us within 7 days of receiving your shower. Return shipping charges incur a 20% restocking fee as well as shipping charges, regardless as to the reason for return.
Do you offer swatches of the wood or stainless steel?
We do! Please call or email us with your shipping address and your sample will be sent to you free of charge.
Do you offer trade discounts?
Yes, we offer discounts to qualified Trade professionals. Please see our trade page for more details.
Is there tax on my order?
If you live in Massachusetts, your order will be subject to the 6.25% sales tax.
How will the wood weather? Do I have to treat it?
The woods we have chosen to use for the shower are exterior hardwoods – extremely durable and weather resistant. However, like any hardwood deck, they will gray over time if left untreated. This is a natural process resulting from exposure to the sun's UV radiation. We pre-treat all our wood with Messmer's U.V. Plus , a sealer/protector especially formulated for dense hardwoods. To preserve the rich color and retard the graying process, we recommend that you re-treated the wood with Messmer's, or a similar product at least annually.
How will the wood hold up in extreme heat, such as Palm Springs, CA?
It should hold up fine, although it might need to be treated on a more regular basis. However, we have not tested the wood ourselves in extreme heat environments, and cannot make claims about how well it will perform. If this is a concern, we are developing showers using a number of wood alternatives that will be guaranteed to resist cracking and weathering. Please contact us for details.
Can the shower be hooked up to a solar hot water system?
Sure. We are currently developing an in-line passive solar heating system for use with the shower, and hope to have it ready for shipment sometime next fall. Please contact us if this is of interest to you, and we will let you know as soon as it is ready.
Do you make custom sizes?
We can build a shower sized to your specific needs. Please contact us for pricing details.
Is there a product disclaimer?
All products made by Oborain, LLC are hand-crafted and minor blemishes and imperfections may be visible. These are not considered defects and do not interfere with the quality or function of the showers.
Something we forgot to mention?
Please email us! firstname.lastname@example.org